90%
Client Satisfaction Rate
Our client satisfaction rate stands at an impressive 99%, reflecting our commitment to delivering exceptional service and support to our clients.
13+
Security Assurance
We maintain a 95% security assurance rating, ensuring that all client data is protected with the highest standards of security protocols.
75+
Service Availability
Our service availability is at 100%, guaranteeing that clients can access their accounts and support whenever they need it.
What is the client portal?
The client portal is a secure online platform that allows clients to access their financial information, documents, and services provided by Firebird Capital Group at any time.
How do I access the client portal securely?
To access the client portal securely, visit our website and click on the ‘Client Portal’ link. Enter your username and password. If you do not have an account, please contact our support team for assistance in setting one up.
What should I do if I forget my password?
If you forget your password, click on the ‘Forgot Password?’ link on the login page. Follow the instructions to reset your password via the email associated with your account. Ensure to check your spam folder if you do not see the email.
Is my information safe in the client portal?
Yes, your information is safe in the client portal. We use advanced encryption and security protocols to protect your data from unauthorized access and ensure your privacy is maintained at all times.
Can I update my personal information through the portal?
Yes, you can update your personal information through the client portal. Navigate to the ‘Profile’ section after logging in, where you can edit your contact details, preferences, and other relevant information. Changes will be saved securely.